FAQ

general

Every kind, really. Our diverse client base spans many verticals, from the restaurant and hospitality industries to more commercially-oriented operations and trade professionals. If you want what you wear to accurately and confidently represent who you are as a brand, we’re the right people for the job.

Because everything we do is bespoke to your brand. With us, there’s no such thing as an “off-the-shelf” solution. Every order is the result of a truly design-driven collaboration where we bring your vision to life in ways that big factory manufactures simply can’t. We offer smart ordering options, flexible minimums, and a faster lead time than the competition since we own our own manufacturing units. Most importantly, you’ll get to work directly with our highly experienced world-class designers who will guide you through the creative process and finalize a concept that you’re proud to wear.

We feel great design is a truly collaborative process. First, we’ll conduct an in-depth discovery session to understand your brand positioning. Then you’ll work directly with experienced fashion designers + merchandising specialists to develop creative concepts, test samples, and refine designs before proceeding to production. You can read more about our approach on our process page.

Yes. We offer custom, high-quality embroidery design and screen printing options across all fabrics.

Kloth Studio has over 10,000+ fabric swatches in house, offering nearly any option you can think of including knit, woven, and denim styles. We also specialize in wrinkle-free fabrics, ensuring a clean and crisp look throughout the day for your team.

Yes. We carry a host of accessories like ties, scarves, hats, sunglasses, bow tie, towels and linens that can all be customized to align with your overall brand concept.

ordering & delivery

No. Being a manufacturer of custom work wear, Kloth does not set a minimum. Our intention is to develop the right solution for any company, big or small, working within a budget that fits your business.

First time clients typically require a 4-week on-boarding process, inclusive of the creative design and sampling stages of our collaborative process. Production follows, usually in 4 to 5 weeks from start to final delivery. Reorders can often be completed in 5-14 business days.

We’re always committed to working within your budget, and even our highly customized options are competitively priced. Basic payment terms are as follows:

  • 50% payment upon order
  • 50% at time of delivery

However, clients can also apply for 30-day Net Terms by filling out a credit application form and once approved, terms can be extended. 

Yes. All our customers are able to track their orders online. Once your order has been placed, you’ll be provided credentials to log into our client-friendly portal where you can monitor order status in real-time and place any required re-orders in the future.

We can facilitate drop shipment distribution to single or multiple locations, depending on the best fit for your business. Additional delivery fees may apply based on the number of venues and volume of your order.

warranty, refund, care

The Client shall inspect the Goods on delivery and shall within thirty (30) days notify the Manufacturer of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. The Client shall afford the Manufacturer an opportunity to inspect the Goods within a reasonable time following delivery if the Client believes the Goods are defective in any way. If the Client shall fail to comply with these provisions the Goods shall be presumed to be free from any defect or damage. For defective Goods, which the Manufacturer has agreed in writing that the Client is entitled to reject, the Manufacturer’s liability is limited to either (at the Manufacturer’s discretion) replacing the Goods or repairing the Goods.

All products are custom. Once products are approved at the design and sampling phase, if the products are of same spec and standard at the time of delivery, there is a NO REFUND policy.

All our garments must pass stringent quality control inspections throughout the production process. We put every order through the “50 Wash Test” to ensure the durability of our fabrics, colours, and custom designs. We also give our clients an opportunity to test out fabrics and prototypes themselves before placing final orders.

Following inspection, if there are defective products Kloth will take full responsibility for the order and provide fair options for resolution.

trade practices & environment

We only contract with companies who meet our stringent manufacturing criteria and carry out regular ethical audits within the factories. We also encourage our partners to implement a fair Equality and Diversity policy as part of their workplace protocol.

Environmental safety is always an important priority for Kloth Studio. We work with our supplying partners to implement and strictly enforce ethical, environmental and socially responsible best practices. This includes the exploration of recycling + re-purposing programs and energy-efficient workplace solutions.

We encourage community cohesion in partnership with our international suppliers by supporting and/or sponsoring charitable initiatives + organizations -- including orphanages, infant schools, a medical clinic and sponsored sports programs.

Shahadat Hossan

Shahadat’s years of experience in product quality analysis, have made him uniquely qualified to successfully handle any obstacle. As Kloth Studio’s sourcing manager, he has an excellent track record of improving relationships with vendors, increasing supply chain efficiency and improving the performance of products. Shahadat is always able to successfully take on new challenges with enthusiasm and is a dedicated member of the Kloth team!

Shojol

Since the beginning of Kloth Studio,  Shojol has been committed to sourcing and producing materials of the highest quality for the company. Shojol has been able to successfully finalize countless deals with suppliers and facilitate the transportation of goods.  Shojol is a dedicated member of the Kloth team who always goes the extra mile with his work!

Elaine Mccreary

Elaine is a recent graduate from Wilfrid Laurier University who is using her honors communications degree and three years of experience in sales, marketing and hospitality in her role as Sales Administrator. She is a self-started with a strong work ethic and incredible attention to detail. Elaine enthusiastically facilitates deals with companies in the United States and Canada and is instrumental in curating Kloth Studio’s social media and e-commerce presence.

Stephanie Macneil

Stephanie is an efficient, highly motivated, and creative fashion designer with a demonstrated history of working in the industry. She has developed skills through working on well-known Toronto brands and by working on her own entrepreneurial projects. Stephanie enthusiastically organizes and manages the full design process through effective communication and organization. She has a passion for creating unique garments that directly affect the wearer in terms of functionality, and aesthetics. She brings her design and managerial skills to every project with a balanced focus on future advancements and seamless execution.
We’d love to hear from you!
Talk to us at 1-844-284-3814
or drop us a line below.

Dana Cohen

Dana is a design director, an entrepreneur and an environmentalist.

With fifteen years’ experience designing for small and large American brands, including Banana Republic, J.Crew, Andrew Marc, Cole Haan and Rogan, she has experience ranging across men’s and women’s collections as well as category-drive design. She has a keen eye for trend and a proven ability to translate that within a brand’s DNA.

In 2019 Dana launched Hyer Goods, a collection of upcycled accessories made from manufacturing waste, while continuing to consult for start-ups and fashion brands on the side.
Miriam Zittell

Miriam Zittell

Toronto born, McGill and Parsons School of Design educated Miriam Zittell honed her unique design, development and production skill in New York City. Miriam gained experience through increasingly demanding roles at J Crew, Helmut Lang and Theory. Her work (fortunately) required time on the ground in Europe and Los Angeles.

At Theory, Miriam served as Design Director, applying innovative technologies to contemporary and runway collections. Now Toronto based, Miriam is focusing her design entrepreneurial spirit to a unique retail concept, mellah.ca, while continuing to consult for select established and start-up labels.

Rafaan Seraj

Rafaan has been actively involved in his family-run garments manufacturing business for the last ten years. He brings substantial knowledge of this industry to the Kloth team. Having practical experience in the industry, Rafaan understands the entire life cycle of a Kloth product and what it entails, beginning from the early design phases to the end product.

Rafaan graduated from Kings College, London with a degree in Business Management. He has strong business acumen and a strong commitment to ensuring that the manufacturing of all products are done effectively, efficiently and continuously upholding the highest of standards.

Kristin Caskey

Kristin Caskey is an associate professor of fashion design at Virginia Commonwealth University in Richmond, VA. Caskey designed in New York for Arlequin Paris and Perry Ellis America. She also was an associate designer for Urban Outfitters in Philadelphia, PA. Her design career includes extensive international work in France, Portugal, Hong Kong, Taiwan, Turkey, India, and China.

Caskey’s studio work utilizes textile history and digital textile printing. Her work has been shown throughout the Mid-Atlantic and Mid-West United States. Caskey has received numerous NEA Artworks grants for her co-led project; mOb Studio, a community engaged-design project of VCUarts and Storefront for Community Design.

Caskey has been the design director for AFF International/Kloth Studio since 2017. She is committed to providing original design solutions and design management to clients and partners seeking innovative products for their brands.

Maher Murshed

Maher is an internationally proven entrepreneur with a twenty-year history of developing landmark brands, experiences and destinations from the ground up.

Maher brings a unique blend of managerial leadership, financial acumen, and hands-on human resources experience to each of his endeavours. Simply put, he knows how things are supposed to be run. From strategy to day-to-day operations, Maher helps entrepreneurs realize their vision from the simple seeds of an idea.

Additionally, Maher serves as the President of OHS Global Inc., a boutique investment firm with a focus in the hospitality sector.

He is also the President of ICON Legacy Hospitality – one of Canada’s well respected full-service management companies. Since its founding in 2008, Maher has overseen the growth and success of critically acclaimed hotel and restaurant destinations including Weslodge, Byblos, Mira, Patria, Estia, and many more.

We’d love to hear from you!
Talk to us at 1-844-284-3814
or drop us a line below.

Abeed Azad

Abeed Azad began his career in the print distribution and logistics industry, serving various counties of Virginia, Maryland & DC. A dynamic entrepreneur, he was able to see success in this industry with his ability to effectively develop strong supply networks and strategically coordinate distribution networks with a high-performing team.

With a passion for the hospitality sector, Abeed has brought his professional strengths and experience to the Kloth Studio team. He is focused on overseeing the daily operations and committed to driving business performance for his team and clients.