terms & policy

1. Definitions

1.1  “Manufacturer” shall mean its successors and assigns or any person acting on behalf of and with the authority of Official Pty Ltd.

1.2  “Client” shall mean the Client or any person acting on behalf of and with the authority of the Client.

1.3  “Guarantor” means that person (or persons), or entity, who agrees to be liable for the debts of the Client on a principal debtor basis.

1.4  “Goods” shall mean Goods manufactured for the Client and/or supplied by the Manufacturer to the Client (and where the context so permits shall include any supply of Services as hereinafter defined) and are as described on the invoices, quotation, work authorisation or any other forms as provided by the Manufacturer to the Client.

1.5 “Services” shall mean all services supplied by the Manufacturer to the Client and includes any advice or recommendations (and where the context so permits shall include any supply of Goods as defined above).

1.6  “Price” shall mean the cost of the Goods as agreed between the Manufacturer and the Client subject to clause 3 of this contract.

2. Acceptance

2.1  Any instructions received by the Manufacturer from the Client for the supply of Goods and/or the Client’s acceptance of Goods supplied by the Manufacturer shall constitute acceptance of the terms and conditions contained herein.

2.2  Where more than one Client has entered into this agreement, the Clients shall be jointly and severally liable for all payments of the Price.

2.3  Upon acceptance of these terms and conditions by the Client the terms and conditions are irrevocable and can only be amended with the written consent of the Manufacturer.

2.4  The Client undertakes to give the Manufacturer at least fourteen (14) days notice of any change in the Client’s name, address and/or any other change in the Client’s details.

3. Price And Payment

3.1  At the Manufacturer’s sole discretion the Price shall be either;
          (a) as indicated on invoices provided by the Manufacturer to the Client in respect of Goods supplied; or
          (b) the Manufacturer’s quoted Price (subject to clause 3.2) which shall be binding upon the Manufacturer provided that the Client shall accept the Manufacturer’s quotation in writing within thirty (30) days.

3.2  The Manufacturer reserves the right to change the Price in the event of a variation to the Manufacturer’s quotation or as a result of extra work for the Manufacturer due to faulty materials supplied by the Client.

3.3  At the Manufacturer’s sole discretion a deposit or full payment with order may be required.

3.4  Time for payment for the Goods shall be of the essence and will be stated on the invoice or any other forms. If no time is stated then payment shall be due on the date of the invoice before the Goods are released.

3.5  At the Manufacturer’s sole discretion;
          (a) payment shall be due before collection of the Goods, or
          (b) payment for approved Clients shall be made in accordance with the Manufacturer’s payment schedule.

3.6  Payment will be made by cash, or by cheque, or by bank cheque, or by direct credit, or by any other method as agreed to between the Client and the Manufacturer.

3.7  GST and other taxes and duties that may be applicable shall be added to the Price except when they are expressly included in the Price.

3.8  Payment by credit card will incur a fee of 1.5% of the invoice amount

4. Delivery Of Goods

4.1  At the Manufacturer’s sole discretion delivery of the Goods shall take place when;
          (a) the Client takes possession of the Goods at the Manufacturer’s address; or
          (b) the Client takes possession of the Goods at the Client’s address (in the event that the Goods are delivered by the Manufacturer or the Manufacturer’s nominated carrier); or
          (c) the Client’s nominated carrier takes possession of the Goods in which event the carrier shall be deemed to be the Client’s agent.

4.2  At the Manufacturer’s sole discretion the costs of delivery are;
          (a) in addition to the Price, or
          (b) for the Client’s account.

4.3  The Client shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. In the event that the Client is unable to take delivery of the Goods as arranged then the Manufacturer shall be entitled to charge a reasonable fee for redelivery.

4.4  Delivery of the Goods to a third party nominated by the Client is deemed to be delivery to the Client for the purposes of this agreement.

4.5  The Manufacturer may deliver the Goods by separate instalments. Each separate instalment shall be invoiced and paid for in accordance with the provisions in these terms and conditions.

4.6  The failure of the Manufacturer to deliver shall not entitle either party to treat this contract as repudiated.

4.7  The Manufacturer shall not be liable for any loss or damage whatsoever due to failure by the Manufacturer to deliver the Goods (or any of them) promptly or at all.

5. Risk

5.1  If the Manufacturer retains ownership of the Goods nonetheless, all risk for the Goods passes to the Client on delivery.

5.2  If any of the Goods are damaged or destroyed following delivery but prior to ownership passing to the Client, the Manufacturer is entitled to receive all insurance proceeds payable for the Goods. The production of these terms and conditions by the Manufacturer is sufficient evidence of the Manufacturer’s rights to receive the insurance proceeds without the need for any person dealing with the Manufacturer to make further inquiries.

6. Title

6.1  It is the intention of the Manufacturer and agreed by the Client that ownership of the Goods shall not pass until:
          (a) the Client has paid all amounts owing for the particular Goods, and
          (b) the Client has met all other obligations due by the Client to the Manufacturer in respect of all contracts between the Manufacturer and the Client.

6.2  Receipt by the Manufacturer of any form of payment other than cash shall not be deemed to be payment until that form of payment has been honoured, cleared or recognized and until then the Manufacturer’s ownership or rights in respect of the Goods shall continue.

6.3  It is further agreed that:
          (a) where practicable the Goods shall be kept separate and identifiable until the Manufacturer shall have received payment and all other obligations of the Client are met; and
          (b) until such time as ownership of the Goods shall pass from the Manufacturer to the Client the Manufacturer may give notice in writing to the Client to return the Goods or any of them to the Manufacturer.Upon such notice the rights of the Client to obtain ownership or any other interest in the Goods shall cease; and
          (c) the Manufacturer shall have the right of stopping the Goods in transit whether or not delivery has been made; and
          (d) if the Client fails to return the Goods to the Manufacturer then the Manufacturer or the Manufacturer’s agent may enter upon and into land and premises owned, occupied or used by the Client, or any premises as the invitee of the Client, where the Goods are situated and take possession of the Goods; and
          (e) the Client is only a bailee of the Goods and until such time as the Manufacturer has received payment in full for the Goods then the Client shall hold any proceeds from the sale or disposal of the Goods on trust for the Manufacturer; and
          (f) the Client shall not deal with the money of the Manufacturer in any way which may be adverse to the Manufacturer; and
          (g) the Client shall not charge the Goods in any way nor grant nor otherwise give any interest in the Goods while they remain the property of the Manufacturer; and
          (h) the Manufacturer can issue proceedings to recover the Price of the Goods sold notwithstanding that ownership of the Goods may not have passed to the Client; and
          (i) until such time that ownership in the Goods passes to the Client, if the Goods are converted into other products, the parties agree that the Manufacturer will be the owner of the end products.

7. Client’s Disclaimer

7.1  The Client hereby disclaims any right to rescind, or cancel the contract or to sue for damages or to claim restitution arising out of any misrepresentation made to the Client by the Manufacturer and the Client acknowledges that the Goods are bought relying solely upon the Client’s skill and judgement.

8. Defects

8.1  The Client shall inspect the Goods on delivery and shall within thirty (30) days notify the Manufacturer of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote.The Client shall afford the Manufacturer an opportunity to inspect the Goods within a reasonable time following delivery if the Client believes the Goods are defective in any way.If the Client shall fail to comply with these provisions the Goods shall be presumed to be free from any defect or damage. For defective Goods, which the Manufacturer has agreed in writing that the Client is entitled to reject, the Manufacturer’s liability is limited to either (at the Manufacturer’s discretion) replacing the Goods or repairing the Goods.

9. Returns

9.1  Returns will only be accepted provided that:
          (a) the Client has complied with the provisions of clause 8.1; and
          (b) the Manufacturer has agreed in writing to accept the return of the Goods; and
          (c) the Goods are returned at the Client’s cost within thirty (30) days of the delivery date; and
          (d) the Manufacturer will not be liable for Goods which have not been stored or used in a proper manner; and
          (e) the Goods are returned in the condition in which they were delivered.

9.2  The Manufacturer will not accept the return of Goods for credit.

10. Warranty

10.1  Subject to the conditions of warranty set out in Clause 10.2 the Manufacturer warrants that if any defect in any workmanship of the Manufacturer becomes apparent and is reported to the Manufacturer within thirty (30) days of the date of delivery (time being of the essence) then the Manufacturer will either (at the Manufacturer’s sole discretion) repair the defect or remedy the workmanship.

10.2  The conditions applicable to the warranty given by Clause 10.1 are:
          (a) The warranty shall not cover any defect or damage which may be caused or partly caused by or arise through:
               (i) Failure on the part of the Client to properly maintain any Goods; or
               (ii) Failure on the part of the Client to follow any instructions or guidelines provided by the Manufacturer; or
               (iii) Any use of any Goods otherwise than for any application specified on a quote or order form; or
               (iv) The continued use of any Goods after any defect becomes apparent or would have become apparent to a reasonably prudent operator or user; or
               (v) Fair wear and tear, any accident or act of God.
          (b) The warranty shall cease and the Manufacturer shall thereafter in no circumstances be liable under the terms of the warranty if the workmanship is repaired, altered or overhauled without the Manufacturer’s consent.
          (c) In respect of all claims the Manufacturer shall not be liable to compensate the Client for any delay in either replacing or repairing the workmanship/Goods or in properly assessing the Client’s claim.

11. The Commonwealth Trade Practices Act 1974 and Fair Trading Acts

11.1  Nothing in this agreement is intended to have the effect of contracting out of any applicable provisions of the Commonwealth Trade Practices Act 1974 or the Fair Trading Acts in each of the
States and Territories of Australia, except to the extent permitted by those Acts where applicable.

12. Intellectual Property

12.1  Where the Manufacturer has designed, drawn or written Goods for the Client, then the copyright in those designs and drawings shall remain vested in the Manufacturer, and shall only be used by the Client at the Manufacturer’s discretion.

12.2  The Client warrants that all designs or instructions to the Manufacturer will not cause the Manufacturer to infringe any patent, registered design or trademark in the execution of the Client’s order.

13. Default & Consequences of Default

13.1  Interest on overdue invoices shall accrue from the date when payment becomes due daily until the date of payment at a rate of 2.5% per calendar month and such interest shall compound monthly at such a rate after as well as before any judgement.

13.2  If the Client defaults in payment of any invoice when due, the Client shall indemnify the Manufacturer from and against all costs and disbursements incurred by the Manufacturer in pursuing the debt including legal costs on a solicitor and own client basis and the Manufacturer’s collection agency costs.

13.3  Without prejudice to any other remedies the Manufacturer may have, if at any time the Client is in breach of any obligation (including those relating to payment), the Manufacturer may suspend or terminate the supply of Goods to the Client and any of its other obligations under the terms and conditions.The Manufacturer will not be liable to the Client for any loss or damage the Client suffers because the Manufacturer exercised its rights under this clause.

13.4  If any account remains overdue after thirty (30) days then an amount of the greater of $20.00 or 10.00% of the amount overdue (up to a maximum of $200) shall be levied for administration fees which sum shall become immediately due and payable.

13.5  Without prejudice to the Manufacturer’s other remedies at law the Manufacturer shall be entitled to cancel all or any part of any order of the Client which remains unperformed in addition to and without prejudice to any other remedies and all amounts owing to the Manufacturer shall, whether or not due for payment, become immediately payable in the event that:
          (a) any money payable to the Manufacturer becomes overdue, or in the Manufacturer’s opinion the Client will be unable to meet its payments as they fall due; or
          (b) the Client becomes insolvent, convenes a meeting with its creditors or proposes or enters into an arrangement with creditors, or makes an assignment for the benefit of its creditors; or
          (c) a receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the Client or any asset of the Client.

14. Security and Charge

14.1  Despite anything to the contrary contained herein or any other rights which the Manufacturer may have howsoever:
          (a) where the Client and/or the Guarantor (if any) is the owner of land, realty or any other asset capable of being charged, both the Client and/or the Guarantor agree to mortgage and/ or charge all of their joint and/or several interest in the said land, realty or any other asset to the Manufacturer or the Manufacturer’s nominee to secure all amounts and other monetary obligations payable under the terms and conditions.The Client and/or the Guarantor acknowledge and agree that the Manufacturer (or the Manufacturer’s nominee) shall be entitled to lodge where appropriate a caveat, which caveat shall be released once all payments and other monetary obligations payable hereunder have been met.
          (b) should the Manufacturer elect to proceed in any manner in accordance with this clause and/or its sub-clauses, the Client and/or Guarantor shall indemnify the Manufacturer from and against all the Manufacturer’s costs and disbursements including legal costs on a solicitor and own client basis.
          (c) the Client and/or the Guarantor (if any) agree to irrevocably nominate constitute and appoint the Manufacturer or the Manufacturer’s nominee as the Client’s and/or Guarantor’s true and lawful attorney to perform all necessary acts to give effect to the provisions of this clause 14.1.

15. Cancellation

15.1  The Manufacturer may cancel these terms and conditions or cancel delivery of Goods at any time before the Goods are delivered by giving written notice. On giving such notice the Manufacturer shall repay to the Client any sums paid in respect of the Price. The Manufacturer shall not be liable for any loss or damage whatever arising from such cancellation.

15.2  In the event that the Client cancels delivery of Goods the Client shall be liable for any loss incurred by the Manufacturer (including, but not limited to, any loss of profits) up to the time of cancellation.

16. Privacy Act 1988

16.1  The Client and/or the Guarantor/s agree for the Manufacturer to obtain from a credit reporting agency a credit report containing personal credit information about the Client and Guarantor/s
in relation to credit provided by the Manufacturer.

16.2  The Client and/or the Guarantor/s agree that the Manufacturer may exchange information about the Client and the Guarantor/s with those credit providers either named as trade referees by the Client or named in a consumer credit report issued by a credit reporting agency for the following purposes:
          (a) to assess an application by Client; and/or
          (b) to notify other credit providers of a default by the Client; and/or
          (c) to exchange information with other credit providers as to the status of this credit account, where the Client is in default with other credit providers; and/or
          (d) to assess the credit worthiness of Client and/or Guarantor/s.

16.3  The Client consents to the Manufacturer being given a consumer credit report to collect overdue payment on commercial credit (Section 18K(1)(h) Privacy Act 1988).

16.4  The Client agrees that personal credit information provided may be used and retained by the Manufacturer for the following purposes and for other purposes as shall be agreed between the Client and Manufacturer or required by law from time to time:
          (a) provision of Goods; and/or
          (b) marketing of Goods by the Manufacturer, its agents or distributors in relation to the Goods; and/or
          (c) analysing, verifying and/or checking the Client’s credit, payment and/or status in relation to provision of Goods; and/or
          (d) processing of any payment instructions, direct debit facilities and/or credit facilities requested by Client; and/or
          (e) enabling the daily operation of Client’s account and/or the collection of amounts outstanding in the Client’s account in relation to the Goods.

16.5  The Manufacturer may give information about the Client to a credit reporting agency for the following purposes:
          (a) to obtain a consumer credit report about the Client; and/or
          (b) allow the credit reporting agency to create or maintain a credit information file containing information about the Client.

17. Unpaid Manufacturer's Rights

17.1  Where the Client has left any item with Manufacturer for repair, modification, exchange or for the Manufacturer to perform any other Service in relation to the item and Manufacturer has not
received or been tendered the whole of the Price, or the payment has been dishonoured, the Manufacturer shall have:
          (a) a lien on the item;
          (b) the right to retain the item for the Price while the Manufacturer is in possession of the item;
          (c) a right to sell the item,

17.2  The lien of the Manufacturer shall continue despite the commencement of proceedings, or judgement for the Price having been obtained.

18. General

18.1  If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.

18.2  These terms and conditions and any contract to which they apply shall be governed by the laws of Queensland and are subject to the jurisdiction of the courts of Queensland.

18.3  The Manufacturer shall be under no liability whatever to the Client for any indirect loss and/or expense (including loss of profit) suffered by the Client arising out of a breach by the Manufacturer of these terms and conditions.

18.4  In the event of any breach of this contract by the Manufacturer the remedies of the Client shall be limited to damages. Under no circumstances shall the liability of the Manufacturer exceed the Price of the Goods.

18.5  The Client shall not be entitled to set off against or deduct from the Price any sums owed or claimed to be owed to the Client by the Manufacturer.

18.6  The Manufacturer may license or sub-contract all or any part of its rights and obligations without the Client’s consent.

18.7  The Manufacturer reserves the right to review these terms and conditions at any time. If, following any such review, there is to be any change to these terms and conditions, then that change will take effect from the date on which the Manufacturer notifies the Client of such change.

18.8  Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock out, industrial action, fire, flood, drought, storm or other event beyond the reasonable control of either party.

Shahadat Hossan

Shahadat’s years of experience in product quality analysis, have made him uniquely qualified to successfully handle any obstacle. As Kloth Studio’s sourcing manager, he has an excellent track record of improving relationships with vendors, increasing supply chain efficiency and improving the performance of products. Shahadat is always able to successfully take on new challenges with enthusiasm and is a dedicated member of the Kloth team!


Since the beginning of Kloth Studio,  Shojol has been committed to sourcing and producing materials of the highest quality for the company. Shojol has been able to successfully finalize countless deals with suppliers and facilitate the transportation of goods.  Shojol is a dedicated member of the Kloth team who always goes the extra mile with his work!

Elaine Mccreary

Elaine is a recent graduate from Wilfrid Laurier University who is using her honors communications degree and three years of experience in sales, marketing and hospitality in her role as Sales Administrator. She is a self-started with a strong work ethic and incredible attention to detail. Elaine enthusiastically facilitates deals with companies in the United States and Canada and is instrumental in curating Kloth Studio’s social media and e-commerce presence.

Stephanie Macneil

Stephanie is an efficient, highly motivated, and creative fashion designer with a demonstrated history of working in the industry. She has developed skills through working on well-known Toronto brands and by working on her own entrepreneurial projects. Stephanie enthusiastically organizes and manages the full design process through effective communication and organization. She has a passion for creating unique garments that directly affect the wearer in terms of functionality, and aesthetics. She brings her design and managerial skills to every project with a balanced focus on future advancements and seamless execution.
We’d love to hear from you!
Talk to us at 1-844-284-3814
or drop us a line below.

Dana Cohen

Dana is a design director, an entrepreneur and an environmentalist.

With fifteen years’ experience designing for small and large American brands, including Banana Republic, J.Crew, Andrew Marc, Cole Haan and Rogan, she has experience ranging across men’s and women’s collections as well as category-drive design. She has a keen eye for trend and a proven ability to translate that within a brand’s DNA.

In 2019 Dana launched Hyer Goods, a collection of upcycled accessories made from manufacturing waste, while continuing to consult for start-ups and fashion brands on the side.
Miriam Zittell

Miriam Zittell

Toronto born, McGill and Parsons School of Design educated Miriam Zittell honed her unique design, development and production skill in New York City. Miriam gained experience through increasingly demanding roles at J Crew, Helmut Lang and Theory. Her work (fortunately) required time on the ground in Europe and Los Angeles.

At Theory, Miriam served as Design Director, applying innovative technologies to contemporary and runway collections. Now Toronto based, Miriam is focusing her design entrepreneurial spirit to a unique retail concept, mellah.ca, while continuing to consult for select established and start-up labels.

Rafaan Seraj

Rafaan has been actively involved in his family-run garments manufacturing business for the last ten years. He brings substantial knowledge of this industry to the Kloth team. Having practical experience in the industry, Rafaan understands the entire life cycle of a Kloth product and what it entails, beginning from the early design phases to the end product.

Rafaan graduated from Kings College, London with a degree in Business Management. He has strong business acumen and a strong commitment to ensuring that the manufacturing of all products are done effectively, efficiently and continuously upholding the highest of standards.

Kristin Caskey

Kristin Caskey is an associate professor of fashion design at Virginia Commonwealth University in Richmond, VA. Caskey designed in New York for Arlequin Paris and Perry Ellis America. She also was an associate designer for Urban Outfitters in Philadelphia, PA. Her design career includes extensive international work in France, Portugal, Hong Kong, Taiwan, Turkey, India, and China.

Caskey’s studio work utilizes textile history and digital textile printing. Her work has been shown throughout the Mid-Atlantic and Mid-West United States. Caskey has received numerous NEA Artworks grants for her co-led project; mOb Studio, a community engaged-design project of VCUarts and Storefront for Community Design.

Caskey has been the design director for AFF International/Kloth Studio since 2017. She is committed to providing original design solutions and design management to clients and partners seeking innovative products for their brands.

Maher Murshed

Maher is an internationally proven entrepreneur with a twenty-year history of developing landmark brands, experiences and destinations from the ground up.

Maher brings a unique blend of managerial leadership, financial acumen, and hands-on human resources experience to each of his endeavours. Simply put, he knows how things are supposed to be run. From strategy to day-to-day operations, Maher helps entrepreneurs realize their vision from the simple seeds of an idea.

Additionally, Maher serves as the President of OHS Global Inc., a boutique investment firm with a focus in the hospitality sector.

He is also the President of ICON Legacy Hospitality – one of Canada’s well respected full-service management companies. Since its founding in 2008, Maher has overseen the growth and success of critically acclaimed hotel and restaurant destinations including Weslodge, Byblos, Mira, Patria, Estia, and many more.

We’d love to hear from you!
Talk to us at 1-844-284-3814
or drop us a line below.

Abeed Azad

Abeed Azad began his career in the print distribution and logistics industry, serving various counties of Virginia, Maryland & DC. A dynamic entrepreneur, he was able to see success in this industry with his ability to effectively develop strong supply networks and strategically coordinate distribution networks with a high-performing team.

With a passion for the hospitality sector, Abeed has brought his professional strengths and experience to the Kloth Studio team. He is focused on overseeing the daily operations and committed to driving business performance for his team and clients.